Terms and conditions

§1 Scope and Provider

  1. These General Terms and Conditions (GTC) apply to all business relationships between customers and us, Fidu Brands GmbH, hereinafter referred to as "Seller".

    Fidu Brands GmbH
    Otto-Hesse-Straße 19/T9
    64293 Darmstadt
    Germany

    Registration number: HRB 95515
    Registration authority: Darmstadt District Court

    Managing Directors: Christian Hinz, Erdem Keles
    Email: info@koaa.world

  2. A consumer is someone who concludes an order for purposes that are predominantly neither attributable to their commercial nor their independent professional activity (§ 13 BGB), hereinafter referred to as "customer".
  3. You can access, print and save the currently valid terms and conditions at https://koaa.world/pages/agb .

§2 Conclusion of Contract

  1. The presentation of goods in the online shop does not constitute a legally binding offer to conclude a purchase agreement. Rather, it is a non-binding invitation to the customer to order goods in the seller's online shop.
  2. By clicking the button “SUBMIT ORDER” or “PLACE ORDER” or “REVIEW ORDER”, the customer submits a binding offer to purchase (§ 145 BGB).
  3. After the purchase offer is received, the customer receives an automatically generated email confirming that their order has been received by the seller. This confirmation of receipt does not yet constitute acceptance of the purchase offer; a contract is not yet formed.
  4. A purchase agreement for the goods only comes into effect when the seller expressly declares acceptance of the purchase offer (order confirmation) or sends the goods to the customer without prior express declaration of acceptance.

§3 Prices and Payment Terms

  1. The prices listed in the online shop include VAT and are quoted in euros (€ or EUR). Shipping costs are not included.
  2. The customer has the following payment options: credit card, PayPal, or purchase on account for registered B2B customers. During the ordering process, the customer may be redirected to the payment provider's website (PayPal or credit card company).

§4 Delivery and Retention of Title

  1. Unless otherwise agreed, the goods will be delivered from the seller's warehouse to the delivery address specified by the customer.
  2. The goods remain the property of the seller until the purchase price has been paid in full.

§5 Cancellation Policy

  1. The customer may cancel the contract within 14 days without giving reasons online via the link koaa Returns . The cancellation period begins on the day on which the customer, or a third party designated by the customer (other than the carrier), takes possession of the goods. The customer must return the goods to the seller without undue delay and in any event no later than 14 days from the day on which the customer notified the seller of the cancellation. The customer bears the direct costs of returning the goods.
  2. In the event of a valid cancellation, the seller must refund the cost of the goods (shipping costs are non-refundable) no later than 14 days from the day on which the seller received notification of the cancellation of this contract. The seller may refuse reimbursement until the goods have been returned.
  3. Refunds are generally issued using the same payment method the customer used for the original transaction. The refund period only begins once the seller is aware of the payment method used in the original transaction.
  4. The customer must compensate for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.

§6 Warranty

  1. All deliveries are subject to statutory warranty rights.
  2. Should the customer receive goods that are obviously damaged, defective or incorrectly delivered, he is requested to notify the seller immediately, but no later than 14 days after delivery of the goods.
  3. In the event of defects, the customer has the option of either replacement or repair of the product (subsequent performance). The customer must grant the seller a reasonable period of time for this. Subsequent performance is considered to have failed, in particular, if the seller has unsuccessfully attempted repair twice.
  4. If the subsequent performance fails, the reasonable period for subsequent performance is exceeded or subsequent performance is refused in accordance with the statutory provisions, the customer has a right to withdraw from the purchase contract or to reduce the purchase price.
  5. If the seller delivers a new product to the customer as a remedy, the customer must return the defective product to the seller at the seller's expense within 14 days.
  6. The seller is not liable for defects resulting from improper handling, normal wear and tear, or external influences. The customer's warranty claim is void if repairs to the goods are carried out by the customer or a third party without the seller's written consent.
  7. The seller assumes no warranties beyond those specified in this clause. In particular, the seller assumes no guarantees.

§7 Limitation of Liability

  1. Liability for damages caused by simple negligence is excluded, unless such damages result from a breach of essential contractual obligations, relate to a guarantee for the quality of the purchased item, involve damages resulting from injury to life, body or health, or are claims under the Product Liability Act (ProdHaftG). Essential contractual obligations are those whose fulfillment is essential for the proper execution and completion of the contract and on whose compliance a buyer may normally rely.
  2. The same regulations apply to breaches of duty by our vicarious agents.
  3. Liability for breach of essential contractual obligations is limited in cases of simple negligence to damages that are typically associated with the contract and foreseeable.

§8 Copyright

  1. All texts, photos, logos, images, graphics and computer applications shown are the intellectual property of the seller or the respective companies.
  2. It is prohibited to commercially reproduce, distribute, otherwise make publicly available or modify the aforementioned elements in whole or in part without the consent of the rights holders, unless the respective rights holder has given prior written consent.

§9 Customer Account

  1. The customer is responsible for maintaining the confidentiality of their account and password information and agrees to assume responsibility for all activities that occur under their account and password.
  2. The seller reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders.

§10 Severability Clause

  1. If one or more provisions of these terms and conditions are invalid or unenforceable, or become so subsequently, the remaining provisions shall remain unaffected.
  2. This does not apply if the removal of individual clauses would place one contracting party at such an unreasonable disadvantage that it can no longer be expected to adhere to the contract.