Terms and conditions

§1 Scope and provider

(1) These General Terms and Conditions (GTC) apply to all business relationships between customers and us, Fidu Brands GmbH, hereinafter referred to as “Seller”.

Fidu Brands GmbH
Otto-Hesse-Straße 19/T3
64293 Darmstadt
Germany

Registration number: HRB 95515
Registration office: Darmstadt District Court

Managing Directors: Christian Hinz, Erdem Keles
E-Mail: info@koaa.world

(2) A consumer is someone who places an order for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity (Section 13 of the German Civil Code), hereinafter referred to as “customer”.

(3) You can access, print and save the currently valid General Terms and Conditions at https://koaa.world/pages/agb .

§2 Conclusion of contract

(1) The presentation of goods in the online shop does not constitute a legally binding offer to conclude a purchase contract. Rather, it is a non-binding offer to the customer to order goods in the seller's online shop.

(2) By clicking the button “SUBMIT ORDER” or “PLACE ORDER” or “SUBMIT ORDER” or “CHECK ORDER” the customer submits a binding offer to purchase (Section 145 of the German Civil Code).

(3) After receipt of the purchase offer, the customer will receive an automatically generated email confirming that his order has been received by the seller. This confirmation of receipt does not constitute acceptance of the purchase offer; a contract is not yet concluded.

(4) A purchase contract for the goods is only concluded when the seller expressly declares acceptance of the purchase offer (order confirmation) or sends the goods to the customer without prior express declaration of acceptance.

§3 Prices and payment conditions

(1) The prices stated in the online shop include statutory VAT and are stated in euros (“€” or “EUR”). The prices do not include shipping costs.

(2) The customer can choose from the following payment options: credit card or PayPal or purchase on account for registered B2B customers. The customer can be redirected to the website of the payment provider (PayPal or credit card company) during the ordering process.

§4 Delivery and retention of title

(1) Unless otherwise agreed, the goods will be delivered from the seller’s warehouse to the delivery address specified by the customer.

(2) The goods remain the property of the seller until the purchase price has been paid in full.

§5 Cancellation Policy

(1) The customer can revoke the contract declaration within 14 days without giving reasons online at the link https://koaa.shipping-portal.com/ . The revocation period begins on the day on which he or a third party designated by him, who is not the carrier, takes possession of the goods. The customer must return the goods to the seller immediately and in any event no later than within 14 days from the day on which he notified the seller of the revocation of the contract. The customer bears the direct costs of returning the goods.

(2) In the event of an effective cancellation, the seller must refund the cost of the goods (shipping costs will not be refunded) no later than within 14 days from the day on which the seller received notification of the cancellation of this contract. The seller may refuse to refund until he has received the goods back.

(3) As a rule, the same means of payment that the customer used for the original transaction will be used for the refund. The repayment period only begins when the seller is aware of the means of payment used for the original transaction.

(4) The customer must pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.

§6 Warranty

(1) The statutory warranty rights apply to all deliveries.

(2) If the customer receives obviously damaged, defective or incorrectly delivered goods, he is requested to report this to the seller immediately, but no later than within 14 days after delivery of the goods.

(3) In the event of material defects, the customer has the choice of subsequent delivery or repair of the product (subsequent performance). The customer must grant the seller a reasonable period of time for this. Subsequent performance is deemed to have failed in particular if the seller has attempted repair twice without success.

(4) If subsequent performance fails, the reasonable period for subsequent performance is exceeded or subsequent performance is refused in accordance with the statutory provisions, the purchaser shall be entitled to withdraw from the purchase contract or to reduce the purchase price.

(5) If the Seller delivers a new product to the Customer by way of subsequent performance, the Customer must return the defective product to the Seller within 14 days at the Seller’s expense.

(6) The seller is not liable for defects that have arisen as a result of incorrect handling, normal wear and tear or external influences. If repairs to the goods are carried out by the customer or by third parties without the written consent of the seller, the customer's warranty claim expires.

(7) The Seller does not provide any warranties that go beyond those specified in this clause. In particular, the Seller does not provide any guarantees.

§7 Limitation of Liability

(1) Liability for damages caused by simple negligence is excluded unless they result from the violation of essential contractual obligations, concern a guarantee for the quality of the purchased item, damages resulting from injury to life, body or health or claims under the Product Liability Act (ProdHaftG). Essential contractual obligations are those whose fulfillment makes the proper implementation and execution of the contract possible in the first place and on whose compliance a buyer can normally rely.

(2) The same provisions shall apply to breaches of duty by our vicarious agents.

(3) In cases of simple negligence, liability for the breach of essential contractual obligations is limited to such damages that are typically associated with the contract and are foreseeable.

§8 Copyright

All texts, photos, logos, images, graphics and computer applications shown are the intellectual property of the seller or the corresponding companies. It is prohibited to commercially reproduce, distribute, otherwise make publicly available or edit the aforementioned elements in whole or in part without the consent of the rights holders, unless the respective rights holder has previously consented to this in writing.

§9 Customer Account

The Customer is responsible for maintaining the confidentiality of his/her account and password information and agrees to accept responsibility for all activities that occur under his/her account and password. The Seller reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders.

§10 Severability Clause

If one or more provisions of these terms and conditions are invalid or unenforceable, or if they subsequently become so, the remaining provisions shall remain unaffected. This shall not apply unless the elimination of individual clauses places one party to the contract at such an unreasonable disadvantage that it can no longer be expected to adhere to the contract.