Terms and conditions

§1 Scope and provider

  1. These General Terms and Conditions (GTC) apply to all business relationships between customers and us, Fidu Brands GmbH, hereinafter referred to as “Seller”.

    Fidu Brands GmbH
    Otto-Hesse-Straße 19/T3
    64293 Darmstadt
    Germany

    Registration number: HRB 95515
    Registration office: Darmstadt District Court

    Managing Directors: Christian Hinz, Erdem Keles
    Email: info@koaa.world

  2. A consumer is someone who places an order for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity (§ 13 BGB), hereinafter referred to as “customer”.
  3. You can access, print, and save the currently valid Terms and Conditions at https://koaa.world/pages/agb .

§2 Conclusion of contract

  1. The presentation of goods in the online shop does not constitute a legally binding offer to conclude a purchase contract. Rather, it is a non-binding offer to the customer to order goods in the seller's online shop.
  2. By clicking the button “SEND ORDER” or “PLACE ORDER” or “SUBMIT ORDER” or “CHECK ORDER” the customer submits a binding offer to purchase (§ 145 BGB).
  3. Upon receipt of the purchase offer, the customer will receive an automatically generated email confirming that the seller has received their order. This confirmation of receipt does not constitute acceptance of the purchase offer; a contract is not yet concluded.
  4. A purchase contract for the goods is only concluded when the seller expressly declares acceptance of the purchase offer (order confirmation) or sends the goods to the customer without prior express declaration of acceptance.

§3 Prices and payment conditions

  1. The prices listed in the online shop include VAT and are stated in euros ("€" or "EUR"). Prices do not include shipping costs.
  2. The customer can choose from the following payment options: credit card or PayPal, or purchase on account for registered B2B customers. During the ordering process, the customer may be redirected to the website of the payment provider (PayPal or credit card company).

§4 Delivery and retention of title

  1. Unless otherwise agreed, the goods will be delivered from the seller's warehouse to the delivery address specified by the customer.
  2. The goods remain the property of the seller until the purchase price has been paid in full.

§5 Cancellation policy

  1. The customer may revoke the contract within 14 days without giving any reason online at the link koaa Returns . The revocation period begins on the day on which the customer or a third party designated by the customer, who is not the carrier, takes possession of the goods. The customer must return the goods to the seller immediately and in any event no later than 14 days from the date on which the customer notifies the seller of the revocation of the contract. The customer shall bear the direct costs of returning the goods.
  2. In the event of an effective cancellation, the seller must refund the cost of the goods (shipping costs are non-refundable) no later than 14 days from the date on which the seller receives notification of the cancellation of this contract. The seller may refuse to refund until the goods have been returned to him.
  3. The refund will generally be made using the same payment method used by the customer for the original transaction. The refund period only begins once the seller has received the payment method used for the original transaction.
  4. The customer must pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.

§6 Warranty

  1. The statutory warranty rights apply to all deliveries.
  2. If the customer receives goods that are obviously damaged, defective or incorrectly delivered, he is asked to report this to the seller immediately, but no later than within 14 days of delivery of the goods.
  3. In the event of material defects, the customer has the choice of either replacement delivery or repair of the product (subsequent performance). The customer must grant the seller a reasonable period of time for this. Subsequent performance is deemed to have failed if the seller has attempted repair twice without success.
  4. If subsequent performance fails, the reasonable period for subsequent performance is exceeded or subsequent performance is refused in accordance with statutory provisions, the purchaser is entitled to withdraw from the purchase contract or to reduce the purchase price.
  5. If the seller delivers a new product to the customer by way of subsequent performance, the customer must return the defective product to the seller at the seller's expense within 14 days.
  6. The seller is not liable for defects resulting from improper handling, normal wear and tear, or external influences. Repairs to the goods carried out by the customer or by third parties without the seller's written consent will void the customer's warranty claim.
  7. The Seller does not provide any warranties beyond those stated in this section. In particular, the Seller does not provide any guarantees.

§7 Limitation of liability

  1. Liability for damages caused by simple negligence is excluded unless they result from the breach of essential contractual obligations, a guarantee for the quality of the purchased item, damages resulting from injury to life, body, or health, or claims under the Product Liability Act (ProdHaftG). Essential contractual obligations are those whose fulfillment makes the proper execution and performance of the contract possible in the first place and on whose compliance a buyer can normally rely.
  2. The same provisions apply to breaches of duty by our vicarious agents.
  3. In cases of simple negligence, liability for the breach of essential contractual obligations is limited to such damages that are typically associated with the contract and foreseeable.

§8 Copyright

  1. All texts, photos, logos, images, graphics and computer applications presented are the intellectual property of the seller or the respective companies.
  2. It is prohibited to commercially reproduce, distribute, otherwise make publicly available or edit the aforementioned elements in whole or in part without the consent of the rights holders, unless the respective rights holder has previously consented to this in writing.

§9 Customer account

  1. The customer is responsible for maintaining the confidentiality of his or her account and password information and agrees to accept responsibility for all activities that occur under his or her account and password.
  2. The seller reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders.

§10 Severability Clause

  1. If one or more provisions of these Terms and Conditions are, or subsequently become, invalid or unenforceable, the remaining provisions shall remain unaffected.
  2. This only does not apply if the deletion of individual clauses places one party to a contract at such an unreasonable disadvantage that it can no longer be expected to adhere to the contract.