Terms and conditions
§1 Scope and provider
(1) These General Terms and Conditions (GTC) apply to all business relationships between customers and us, Fidu Brands GmbH, hereinafter referred to as “Seller”.
Fidu Brands GmbH
Registration number: HRB 95515
Registration office: Darmstadt District Court
Managing Directors: Christian Hinz, Erdem Keles
(2) A consumer is anyone who completes an order for purposes that cannot predominantly be attributed to either their commercial or self-employed professional activity (§ 13 BGB), hereinafter referred to as “customer”.
(3) You can access, print and save the currently valid General Terms and Conditions at https://koaa.world/pages/agb .
§2 Conclusion of contract
(1) The presentation of goods in the online shop does not constitute a legally binding offer to conclude a purchase contract. Rather, it is a non-binding offer to the customer to order goods in the seller's online shop.
(2) By clicking on the “SEND ORDER” or “PLACE ORDER” or “SUBMIT ORDER” or “CHECK ORDER” button, the customer submits a binding purchase offer (§ 145 BGB).
(3) After receipt of the purchase offer, the customer receives an automatically generated email confirming that the seller has received his order. This confirmation of receipt does not constitute acceptance of the purchase offer; a contract has not yet been concluded.
(4) A purchase contract for the goods is only concluded when the seller expressly declares acceptance of the purchase offer (order confirmation) or sends the goods to the customer without a prior express declaration of acceptance.
§3 Prices and payment conditions
(1) The prices stated in the online shop include statutory VAT and are stated in euros (“€” or “EUR”). The prices do not include shipping costs.
(2) The customer has the following payment options to choose from: credit card or Paypal or purchase on account for registered B2B customers. During the ordering process, the customer can be redirected to the website of the payment provider (PayPal or credit card company).
§4 Delivery and retention of title
(1) Unless otherwise agreed, the goods will be delivered from the seller's warehouse to the delivery address specified by the customer.
(2) The goods remain the property of the seller until the purchase price has been paid in full.
§5 Cancellation policy
(1) The customer can revoke the contract declaration within 14 days without giving reasons online using the link https://koaa.shipping-portal.com/ . The cancellation period begins from the day on which he or a third party designated by him who is not the carrier takes possession of the goods. The customer must return the goods to the seller immediately and in any case no later than 14 days from the day on which he notified the seller of the cancellation of the contract. The customer bears the direct costs of returning the goods.
(2) In the event of an effective cancellation, the seller must repay the cost of the goods (shipping costs are not reimbursed) no later than 14 days from the day on which the seller received notification of the cancellation of this contract. The seller can refuse repayment until he has received the goods back.
(3) The same payment method that the customer used in the original transaction is usually used for the repayment. The repayment period only begins when the seller knows the payment methods used in the original transaction.
(4) The customer must pay for any loss in value of the goods if this loss in value is due to handling other than what is necessary to check the nature, properties and functionality of the goods.
(1) The statutory warranty rights apply to all deliveries.
(2) If the customer receives goods that are obviously damaged, defective or incorrectly delivered, they are asked to report this to the seller immediately, but at the latest within 14 days of delivery of the goods.
(3) In the event of material defects, the customer has the choice of subsequent delivery or repair of the product (subsequent performance). The customer must grant the seller a reasonable period of time for this. The supplementary performance is considered to have failed in particular if the seller has attempted the repair twice in vain.
(4) If subsequent performance fails, the appropriate subsequent performance period is exceeded or refusal of subsequent performance in accordance with statutory provisions, the purchaser is entitled to withdraw from the purchase contract or reduce the purchase price.
(5) If the seller delivers a new product to the customer by way of subsequent performance, the customer must return the defective product to the seller within 14 days at the seller's expense.
(6) The seller is not liable for defects that arise as a result of incorrect handling, normal wear and tear or external influences. If repairs to the goods are carried out by the customer themselves or by third parties without the seller's written consent, the customer's warranty claim will expire.
(7) The seller does not assume any warranties that go beyond those stated in this section. In particular, the seller does not provide any guarantees.
§7 Limitation of liability
(1) Liability for damage caused by simple negligence is excluded, unless this results from the violation of essential contractual obligations, concerns a guarantee for the quality of the purchased item, damage from injury to life, body or health or Claims under the Product Liability Act (ProdHaftG) are affected. Essential contractual obligations are those whose fulfillment makes the proper implementation and processing of the contract possible and on whose compliance a buyer can normally rely.
(2) The same regulations apply to breaches of duty by our vicarious agents.
(3) Liability for the breach of essential contractual obligations in cases of simple negligence is limited to damage that is typically associated with the contract and foreseeable.
All text, photos, logos, images, graphics and computer applications shown are the intellectual property of the seller or the relevant companies. It is prohibited to commercially reproduce, distribute, otherwise make publicly accessible or edit the aforementioned elements in whole or in part without the consent of the rights holder, unless the respective rights holder has previously agreed to this in writing.
§9 Customer account
Customer is responsible for maintaining the confidentiality of their account and password information and agrees to accept responsibility for all activities that occur under their account and password. Seller reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders.
§10 Severability clause
If one or more provisions of these terms and conditions are invalid or unenforceable, or if they subsequently become so, the remaining provisions will remain unaffected. This only does not apply if the omission of individual clauses places one contracting party at such an unreasonable disadvantage that it can no longer be expected to adhere to the contract.