Shipping & Delivery
Shipping information
- Delivery within Germany is generally one to three business days from the order date. Delivery outside of Germany and within Europe is five to ten business days. For deliveries outside of Europe, delivery can take up to 15 business days.
- Shipping within Germany costs €4.90 and is free for orders over €50.00. Shipping to other EU countries and Switzerland costs €9.90. Shipping to other EU countries and Switzerland is free for orders over €70.00. Shipping to other countries costs €34.90.
- If the ordered product is not available, Fidu Brands GmbH may withdraw from the contract. In this case, the customer will be informed immediately. If necessary, the customer will be informed of the extended delivery time or offered a comparable product. If no comparable product is available or desired, the price will be refunded immediately.
- If delivery delays occur due to force majeure or events such as strikes, lockouts, or official orders, Fidu Brands GmbH is not bound by binding deadlines. In these cases, Fidu Brands GmbH is entitled to postpone delivery.
- If the customer defaults on acceptance, Fidu Brands GmbH may resell the goods to third parties or hold the original buyer liable for losses.
- Fidu Brands GmbH is entitled to make partial deliveries.
Note on shipping costs
The shipping costs calculated not only cover postage, but also include packaging materials, personnel costs, and transport insurance – for safe and reliable delivery.
Delivery times at a glance
If all items are in stock, you will receive your order within the timeframes specified above. If a product requires longer processing time, we will wait to ship until all ordered items are ready to ship.
If you have any questions or need help, please contact us anytime – we’ll be happy to help!