Find the right size for you or your child easily in our size chart .

There we will show you how to measure correctly and thus choose the perfect product for you.

We do our best to ensure your order arrives promptly. In exceptional cases where a product is out of stock, we will wait to ship until all items in your order are ready. For payments made by bank transfer, the delivery period only begins after receipt of payment.

You can find an overview of shipping times and costs here:

Germany

• Shipping costs: 4.95 €
• Free shipping from: 25,00 €
• Delivery by DHL: 3–5 working days
  

Austria & France (mainland only)

• Shipping costs: 9.95 €
• Free shipping from: 70,00 €
• Delivery by DHL: 4–6 working days

Switzerland & UK

• Shipping costs: 9.95 €
• Free shipping from: 70,00 €
• Delivery by DHL: 4–6 working days

Remaining EU countries

• Shipping costs: 9.95 €
• Free shipping from: 70,00 €
• Delivery by DHL: 4–6 working days

Note on shipping costs

The shipping costs calculated not only cover postage, but also include packaging materials, personnel costs, and transport insurance – for safe and reliable delivery.

Delivery times at a glance

If all items are in stock, you will receive your order within the timeframes specified above. If a product requires longer processing time, we will wait to ship until all ordered items are ready to ship.

If you have any questions or need help, please contact us anytime – we’ll be happy to help!

The order or parts of the order can be canceled within 21 days of delivery and returned for a flat rate return fee of €2.00.

To do this, proceed as follows:

1. Go to koaa Retoure and follow the steps there.
2. Print out the return label and attach it to the packaging. Use the second adhesive strip on the inside to securely seal the package.
3. Drop off the package at the selected return location.

General return instructions

1. The cancellation period is 21 days from receipt of the goods; after this time, access to the returns portal is no longer possible.
2. It is also possible to drop off the item at another return location of the selected shipping service provider.
3. The purchase price of the returned order/item will be refunded via the respective payment method within ten business days of the package being received by the sender, less a return fee of €2.00. Any shipping costs paid will not be refunded.

Exchange

1. A direct exchange is not possible.
2. If you would like a different product or size, you must return the desired product and place a new order via https://koaa.world/ .
   

Shipping information

1. Delivery within Germany is generally three to five business days from the order date. Delivery outside of Germany and within Europe is five to ten business days. For deliveries outside of Europe, delivery can take up to 15 business days.
2. Shipping within Germany costs €4.90 and is free for orders over €50.00. Shipping to other EU countries and Switzerland costs €9.90. Shipping to other EU countries and Switzerland is free for orders over €70.00. Shipping to other countries costs €34.90.
3. If the ordered product is not available, Fidu Brands GmbH may withdraw from the contract. In this case, the customer will be informed immediately. If necessary, the customer will be informed of the extended delivery time or offered a comparable product. If no comparable product is available or desired, the price will be refunded immediately.
4. If delivery delays occur due to force majeure or events such as strikes, lockouts, or official orders, Fidu Brands GmbH is not bound by binding deadlines. In these cases, Fidu Brands GmbH is entitled to postpone delivery.
5. If the customer defaults on acceptance, Fidu Brands GmbH may resell the goods to third parties or hold the original buyer liable for losses.
6. Fidu Brands GmbH is entitled to make partial deliveries.

Is your koaa product defective? Don't worry—we'll take care of it!

If the damage occurs within the warranty period, you can simply fill out our complaint form and we will get back to you.

How it works:

• Fill out the form – fields marked with an asterisk are required.

• We need your information to keep you updated on the status of your complaint.

• We treat your information strictly confidentially and only pass it on to our partners who process the complaint.

• If necessary, our partner team will contact you by email or – if you provide your number – by phone.

After sending

As soon as you have submitted the form, it starts:

We will review your information and get back to you by email as soon as possible .

Thank you for your patience! If you have any questions, please write to us: info@koaa.world

Note for international inquiries

Our form is only valid for customers from Germany and Austria .

Are you from another country? Then please contact us directly by email: info@koaa.world

Your questions, comments and suggestions are always welcome.

Our help desk team will handle every request and respond within three business days.

Here you can find all contact options at a glance:

• via help desk form
• by email to info@koaa.world